Intelligent and intuitive automation technology that makes a real difference in urgent care delivery

Ummanu’s software solution for urgent care is developed using modern infrastructure and product architecture, allowing easy configuration and integration and maximum data security.

Main Features

Ummanu automates and eliminate manual and non-clinical tasks, freeing up clinicians to focus more time on patient care.

Multiple Visits Format

Remote visits over phone, video, text

Automatic Queue Management

tNo waiting for patients or repeat dialling, just click next and the patient is already there

Highly Customisable

Optimise system configurations to meet your organisation’s specific goals and work processes

Virtual Waiting Room

Patients wait for clinicians in a virual waiting room, just like they would in a waiting room at a GP practice


Eliminate No-Shows

Our automated dialer will only put forward patients that have answered their phone or video call, so no time is wasted

Seamless Integration

Fully supported integrations with existing scheduling, CRM, and EMR systems

Shift monitoring

Provides transparency and control in shift performance in real-time, so Shift Managers are able to address issues instantly

Shift planning

Based on historical data and trends, intelligent algorithms accurately predict how many clinicians will be needed for each shift to aid forward-planning and maximise resources

Patient Friendly

There’s a reason 98% patients rate their service as good/excellent using Ummanu

Constant Updates

Automated updates are sent via email, text or phone to the patient to keep them in the loop for expected wait times, which significantly reduces repeat calling

Smart Rescheduling

If an earlier appointment time becomes available, or if a scheduled appointment must be changed, the patient will automatiacally be called and asked if they want to reschedule 


More Convenient

Automatic queue management sends patients to the right clinicians, with minimised wait times

No Installation Required

Patients don’t need to install an app for voice calls

Digital Clinic

Everything you’ve come to expect at an office visit – and more

Deliver Multiple Services

Provide online clinical services to any patient by any available clinician

Pool Resources

Connect providers, such as hospitals and clinics, into a single network

Allow Independence

Maintain the ability of each provider to operate independently within the network

Support Systems at Hand

Easy integration of EMR, ATD/Scheduling, and more

Flexible Scheduling

Choose when and how much to work

Follow Ups and Referrals

Ensure patient sees the right clinician, including continuity of care


Mobile Friendly

Conduct consultations anywhere via web or mobile app

White Label Deployment

Complete control over all system facets, look and feel

Command and Control

Comprehensive management of operations and flow

Data at Your Fingertips

See how many consultations each clinician delivers on average per hour, and when they are idle and unavailable to better inform staffing decisions

Manage Networks

Create and manage a variety of clinician networks. Home visits, referrals and vehicles can also be managed by Ummanu

Create Services Catalogue

Develop a service catalogue to showcase multiple offerings

Set Requirements

Manage services eligibility, preconditions, etc.

Automated Notifications

Eliminate no shows and reduce operational overhead with built-in, smart predictive automation

Support on Hand

Set up tools to enable self-service support

Customisable Functionality and Reporting

Customise services and business processes to suit your needs, as well as bespoke reports

Our solution is a game changer. See it in practice.