Patient Friendly
There’s a reason 98% patients rate their service as good/excellent using Ummanu
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Ummanu’s software solution for urgent care is developed using modern infrastructure and product architecture, allowing easy configuration and integration and maximum data security.
Ummanu automates and eliminate manual and non-clinical tasks, freeing up clinicians to focus more time on patient care.
Remote visits over phone, video, text
tNo waiting for patients or repeat dialling, just click next and the patient is already there
Optimise system configurations to meet your organisation’s specific goals and work processes
Patients wait for clinicians in a virual waiting room, just like they would in a waiting room at a GP practice
Our automated dialer will only put forward patients that have answered their phone or video call, so no time is wasted
Fully supported integrations with existing scheduling, CRM, and EMR systems
Provides transparency and control in shift performance in real-time, so Shift Managers are able to address issues instantly
Based on historical data and trends, intelligent algorithms accurately predict how many clinicians will be needed for each shift to aid forward-planning and maximise resources
There’s a reason 98% patients rate their service as good/excellent using Ummanu
Automated updates are sent via email, text or phone to the patient to keep them in the loop for expected wait times, which significantly reduces repeat calling
If an earlier appointment time becomes available, or if a scheduled appointment must be changed, the patient will automatiacally be called and asked if they want to reschedule
Automatic queue management sends patients to the right clinicians, with minimised wait times
Patients don’t need to install an app for voice calls
Everything you’ve come to expect at an office visit – and more
Provide online clinical services to any patient by any available clinician
Connect providers, such as hospitals and clinics, into a single network
Maintain the ability of each provider to operate independently within the network
Easy integration of EMR, ATD/Scheduling, and more
Choose when and how much to work
Ensure patient sees the right clinician, including continuity of care
Conduct consultations anywhere via web or mobile app
Complete control over all system facets, look and feel
Comprehensive management of operations and flow
See how many consultations each clinician delivers on average per hour, and when they are idle and unavailable to better inform staffing decisions
Create and manage a variety of clinician networks. Home visits, referrals and vehicles can also be managed by Ummanu
Develop a service catalogue to showcase multiple offerings
Manage services eligibility, preconditions, etc.
Eliminate no shows and reduce operational overhead with built-in, smart predictive automation
Set up tools to enable self-service support
Customise services and business processes to suit your needs, as well as bespoke reports
New to Ummanu and have a tech question? See our “How to” videos
For anything else go to Ummanu’s help centre
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